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Technical Support Specialist

Who We Are: a leading business software and services provider in South East Europe and the Middle East. We offer an integrated business software suite with ERP, CRM, Retail, WMS, Mobile, HCM, e-Commerce and e-Invoicing as well as a range of software for Verticals such as Pharma Distribution and Pharmacies, Retail, Real Estate and others. With more than 20 years of experience, thousands of clients, a highly skilled Channel Partner network and more than 600 employees, we continuously invest in advanced technologies and professional development of our people.

About the Role:

We are expanding our Technical Support team in Athens and Patra and we are seeking a motivated and skilled Technical Support Specialist to join our dynamic team with the following responsibilities:

  • Provide expert technical assistance and support to end-users
  • Diagnose and troubleshoot software issues, providing effective solutions to clients
  • Advice and train users on software use
  • Provide customer feedback to internal teams to drive product enhancements and improvements

Desired Skills & Experience:

  • Bachelor’s or Master’s degree in Computer Science, Information Technology, Economics or a related field
  • Knowledge of Databases (Microsoft SQL Server) will be considered as an asset
  • Familiarity with ERP, CRM or other software is a plus
  • Excellent verbal and written communication skills in English
  • Strong interpersonal skills
  • Excellent problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Customer-oriented mindset with a commitment to delivering high-quality service

What we offer:

For the right talent that want to be part of our innovation-driven environment and high-performance culture, our offering includes:

  • Competitive remuneration package
  • Private health insurance plan
  • Benefits such as gift cards, meal tickets, personal travelling expenses etc.
  • Continuous training opportunities and certifications
  • A positive and supportive working environment

How to apply:

If you are interested in this career opportunity, then we are eager to get to know you!

To apply for this role please send your CV at jobs@entersoft.gr . All applicants will be treated in strict confidence.

Payroll Support Consultant | Athens, Attica

We are Entersoft Group of companies, a leading business software and services provider in South East Europe and the Middle East offering a comprehensive and integrated business software suite with ERP, CRM, Retail, WMS, Mobile, Payroll, e-Commerce and B.I. applications.

Our mission is to provide constantly innovative and effective full range integrated Enterprise Applications along with high quality services and support our customers to ensure optimized efficiency. With more than 20 years of experience, 4.000 customers and 600 employees, we continuously invest in advanced technologies and professional development of our people to ensure maximum efficiency and long-term collaborations.

We are expanding our Customer Support team in Athens and we are looking for enthusiast professionals for the role Payroll Support Consultant.

About the Role:

  • Advise customers on HR and Payroll processes with respect to Entersoft Software solutions
  • Provide continuous support to customers and monitor issues with the software
  • Stay on top of regulatory changes
  • Advise and train users on software use
  • Liaising with consultants and developers’ teams
  • Apply payroll and HR knowledge to address business challenges

Desired Skills & Experience:

  • Bachelor or Master’s degree in Accounting, Finance, Business Administration or Human Resources Management fields
  • Professional experience in Payroll
  • Familiarity with the information system ERGANI
  • Good knowledge of labor and social security legislation
  • Knowledge of HRMS will be considered an asset
  • Familiarity with ERP, CRM applications will be considered as an asset
  • MS Windows & MS Office power user
  • Excellent verbal and written communication skills in English and Greek

Competencies:

  • Strong communication skills
  • Ability to work effectively under strict timelines
  • Result-Orientation
  • Ability to work as part of a team and independently

What we offer:

For the right talent that want to be part of our innovation-driven environment and high-performance culture, our offering includes:

  • Competitive remuneration package
  • Private health insurance plan
  • Benefits which may include gift cards, personal travelling expenses etc.
  • Continuous training opportunities and certifications
  • A positive and supportive working environment
  • Corporate laptop and equipment
  • Free use of company bus

How to apply:

If you are interested in this career opportunity, then we are eager to get to know you! All applicants will be treated in strict confidence.

To apply for this role please send your CV at jobs@entersoft.gr.

Σύμβουλος Τεχνικής Υποστήριξης (Technical Customer Support) | SW-Retailsoft

Είμαστε η Entersoft, ένας κορυφαίος πάροχος επιχειρηματικού λογισμικού και υπηρεσιών στη Νοτιοανατολική Ευρώπη και τη Μέση Ανατολή για φιλόδοξες επιχειρήσεις όλων των μεγεθών και των κλάδων. Προσφέρουμε ένα ολοκληρωμένο πακέτο επιχειρηματικού λογισμικού με ERP, CRM, Retail, WMS, Mobile, Ηλεκτρονικό Εμπόριο, Ηλεκτρονική Τιμολόγηση, καθώς και μια σειρά λογισμικού για Κλάδους όπως Φαρμακεία, Λιανικό Εμπόριο, Real Estate και άλλους.

Η SW RetailSoft, μέλος της ομίλου Entersoft, επεκτείνει την ομάδα customer support και αναζητά έμπειρους επαγγελματίες σε Αθήνα και Θεσσαλονίκη για την τεχνική υποστήριξη πελατών.

Στο ρόλο αυτό, θα είσαι ο πρώτος σταθμός επικοινωνίας για τους πελάτες μας, βοηθώντας τους να λύσουν τυχόν τεχνικά προβλήματα και διασφαλίζοντας μια θετική εμπειρία εξυπηρέτησης.

Σχετικά με τον Ρόλο

  • Παροχή εξειδικευμένης τεχνικής υποστήριξης σε πελάτες
  • Διευθέτηση πολύπλοκων τεχνικών ζητημάτων και καθοδήγηση του τεχνικού προσωπικού
  • Εκπαίδευση του προσωπικού υποστήριξης σε τεχνικές δεξιότητες και πρακτικές εξυπηρέτησης
  • Εξασφάλιση έγκαιρης εξυπηρέτησης πελατών με σκοπό τη διατήρηση υψηλού επιπέδου ικανοποίησης
  • Συγκέντρωση ανατροφοδότησης πελατών για τον εντοπισμό περιοχών προς βελτίωση και εφαρμογή των απαραίτητων αλλαγών.
  • Παροχή ανατροφοδότησης πελατών στις εσωτερικές ομάδες για τη βελτίωση των προϊόντων.

Επιθυμητές Δεξιότητες & Εμπειρία

  • Πτυχίο Πληροφορικής, Τεχνολογίας Πληροφοριών ή σχετικού τομέα
  • Εμπειρία σε ρόλους εξυπηρέτησης πελατών και τεχνικού λογισμικού.
  • Γνώση Βάσεων Δεδομένων (Microsoft SQL Server) θα θεωρηθεί επιπλέον προσόν.
  • Άριστες δεξιότητες επικοινωνίας με προσέγγιση εστιασμένη στον πελάτη.
  • Ικανότητα προτεραιοποίησης καθηκόντων και διαχείρισης χρόνου
  • Δεξιότητες επίλυσης προβλημάτων

Τι προσφέρουμε

  • Ανταγωνιστικό πακέτο αμοιβών και παροχών
  • Ιδιωτική ιατροφαρμακευτική ασφάλιση
  • Benefits όπως gift cards, meal tickets, προσωπικά έξοδα ταξιδίου κ.λπ.
  • Συνεχείς ευκαιρίες εκπαίδευσης και πιστοποιήσεων
  • Θετικό και υποστηρικτικό εργασιακό περιβάλλον

Πώς να κάνετε αίτηση:

Εάν ενδιαφέρεστε για αυτήν την επαγγελματική ευκαιρία, τότε είμαστε ενθουσιασμένοι να σας γνωρίσουμε!

Για να κάνετε αίτηση για αυτόν τον ρόλο, παρακαλούμε στείλτε το βιογραφικό σας στο jobs@entersoft.gr. Όλες οι αιτήσεις θα διαχειριστούν με απόλυτη εχεμύθεια.

 

 

 

 

 

 

Sales Account Manager | Athens, Attica

We are Entersoft a leading business software and services provider in South East Europe and the Middle East for ambitious enterprises of all sizes and verticals. We offer an integrated business software suite with ERP, CRM, Retail, WMS, Mobile, e-Commerce and e-Invoicing as well as a range of software for Verticals such as Pharma Distribution and Pharmacies, Retail, Real Estate and others.

Our mission is to provide constantly innovative and effective full range integrated Enterprise Applications along with high quality services and support to help our customers realize their ambitions. With more than 20 years of experience, thousands of clients in almost all verticals, a competent and highly skilled Channel Partner network and more than 600 employees, we continuously invest in advanced technologies and professional development of our people to ensure maximum efficiency and long-term collaborations.

We are looking for a Sales Account Manager to manage a portfolio of accounts to achieve long-term success, develop positive relationships with clients and generate new sales using existing and potential customer networks.

About the Role

  • Liaise with existing clients and engage potential ones
  • Present and promote product features to customers
  • Discuss software needs and suggest the most suitable solutions
  • Identify and generate new sales opportunities
  • Submit offers for sales processing and negotiate agreements with clients
  • Build and maintain trustful and long-term relationships with customers
  • Collaborate with the sales team to develop strategies and reach goals
  • Provide sales reporting and bring new ideas for improvements
  • Use CRM software to manage sales activities
  • Stay up-to-date on market trends, competition, and industry developments

Requirements and skills

  • Bachelor or Master’s degree in Business Administration, Marketing, Information Systems or relevant field
  • Minimum 2 years’ experience in Software Sales. Experience in ERP Sales will be considered as an asset
  • Knowledge of CRM software usage
  • Strong verbal and written communication skills
  • Ability to build and maintain relationships with potential clients
  • Knowledge of sales techniques and strategies
  • Strong negotiation skills
  • Results orientation with achievement drive
  • Ability to work independently and as part of a team
  • Flexibility and adaptability to change

What we offer

For the right talent that want to be part of our innovation-driven environment and high-performance culture, our offering includes:

  • Competitive remuneration package
  • Corporate laptop and equipment, car and mobile
  • Private health insurance plan
  • Benefits such as gift cards, meal tickets, personal travelling expenses etc.
  • Continuous training opportunities and certifications
  • A positive and supportive working environment

How to apply:

If you are interested in this career opportunity, then we are eager to get to know you!

To apply for this role please send your CV at jobs@entersoft.gr . All applicants will be treated in strict confidence.

AI Engineer | Athens, Attica

We are Entersoft a leading business software and services provider in South East Europe and the Middle East for ambitious enterprises of all sizes and verticals. We offer an integrated business software suite with ERP, CRM, Retail, WMS, Mobile, e-Commerce and e-Invoicing as well as a range of software for Verticals such as Pharma Distribution and Pharmacies, Retail, Real Estate and others.

We are looking for an AI Engineer with expertise in Generative AI and Large Language Models (LLMs). The successful candidate will be responsible for integrating advanced generative AI features into a wide array of enterprise applications, including ERP, CRM, WMS, and more. This role requires a deep understanding of LLM technologies.

Key Responsibilities

  • Generative AI Integration: Develop and implement generative AI models and algorithms, particularly those involving Large Language Models (LLMs), to enhance the functionality of enterprise applications such as ERP, CRM, and WMS systems.
  • Collaboration: Work closely with software developers, and business analysts to understand application requirements and translate them into AI solutions using LLM APIs.
  • Data Management: Collect, preprocess, and analyze large datasets to train LLMs, ensuring data quality and relevance.
  • Model Deployment: Deploy and maintain LLM-based AI models in production environments, ensuring their scalability, reliability, and performance.
  • Continuous Improvement: Monitor LLM system performance and implement improvements to enhance accuracy, efficiency, and overall system capabilities.
  • API Utilization: Leverage LLM APIs to integrate language understanding and generation capabilities into various enterprise applications, ensuring seamless functionality and user experience.
  • Documentation: Prepare comprehensive documentation for AI models, integration processes, and system updates to support ongoing maintenance and knowledge sharing.
  • Innovation: Stay updated with the latest advancements in generative AI and LLM technologies and propose innovative solutions to keep the enterprise applications at the forefront of the industry.

Qualifications

  • Strong SQL skills for effective data manipulation and management
  • Knowledge of enterprise application software (ERP, CRM, WMS).
  • Experience with LLM APIs such as OpenAI GPT, Google BERT, or similar.
  • Proficiency in programming languages such as Python, C#, JavaScript with AI/ML frameworks like TensorFlow, PyTorch, or Hugging Face Transformers.

What we offer

For the right talent that want to be part of our innovation-driven environment and high-performance culture, our offering includes:

  • Competitive remuneration package
  • Private health insurance plan
  • Benefits such as gift cards, meal tickets, personal travelling expenses etc.
  • Continuous training opportunities and certifications
  • A positive and supportive working environment

How to apply

If you are interested in this career opportunity, then we are eager to get to know you!

To apply for this role please send your CV at jobs@entersoft.gr . All applicants will be treated in strict confidence.

Sales Account Manager – Payroll/HCM Software | Athens, Attica

We are Entersoft a leading business software and services provider in South East Europe and the Middle East for ambitious enterprises of all sizes and verticals. We offer an integrated business software suite with ERP, CRM, Retail, WMS, Mobile, e-Commerce and e-Invoicing as well as a range of software for Verticals such as Pharma Distribution and Pharmacies, Retail, Real Estate and others.

We are looking for a Sales Account Manager to join the Sales team of Entersoft Worklife Software, an innovative Software offering customer-oriented Payroll and Human Capital Management solutions to businesses.

About the Role

  • Identify market opportunities for business growth
  • Liaise with existing clients and engage potential ones
  • Present and demonstrate the Payroll and HCM Software solutions
  • Discuss Payroll and HCM needs with clients and suggest the most suitable solutions
  • Submit offers for sales processing and negotiate agreements with clients
  • Capture key customer feedback and deliver to internal teams
  • Build and maintain trustful and long-term relationships with customers
  • Collaborate with the sales team to develop strategies and reach goals
  • Provide sales reporting and bring new ideas for improvements
  • Maintain accurate and detailed records of all partner interactions and activities in the customer relationship management system (CRM).
  • Stay up-to-date on market trends, competition, and industry developments

Requirements and skills

  • Degree/Diploma in Accounting, Business Administration or Human Resources Management or in related fields
  • Experience in Software Sales, preferably in Payroll System/HRMS/HRIS/HCMS solutions
  • Experience in Payroll or/and Human Resources Management will be considered as a strong asset
  • Familiarity with CRM software will be an asset
  • Fluency in English
  • Strong communication and negotiation skills
  • Ability to build and maintain relationships with potential clients
  • Results orientation with achievement drive
  • Ability to work independently and as part of a team
  • Be a team player

What we offer

For the right talent that want to be part of our innovation-driven environment and high-performance culture, our offering includes:

  • Competitive remuneration package
  • Corporate laptop and equipment, car and mobile
  • Private health insurance plan
  • Benefits such as gift cards, meal tickets, personal travelling expenses etc.
  • Continuous training opportunities and certifications
  • A positive and supportive working environment

How to apply:

If you are interested in this career opportunity, then we are eager to get to know you!

To apply for this role please send your CV at jobs@entersoft.gr . All applicants will be treated in strict confidence.

WMS Implementation Consultant | Athens, Attica

We are Entersoft a leading business software and services provider in South East Europe and the Middle East for ambitious enterprises of all sizes and verticals. We offer an integrated business software suite with ERP, CRM, Retail, WMS, Mobile, e-Commerce and e-Invoicing as well as a range of software for Verticals such as Pharma Distribution and Pharmacies, Retail, Real Estate and others.

Our mission is to provide constantly innovative and effective full range integrated Enterprise Applications along with high quality services and support to help our customers realize their ambitions. With more than 20 years of experience, thousands of clients in almost all verticals, a competent and highly skilled Channel Partner network and more than 600 employees, we continuously invest in advanced technologies and professional development of our people to ensure maximum efficiency and long-term collaborations.

Job Brief

You will work on implementation of software applications in the field of Warehouse Management and become an expert in Supply Chain needs from all major industries. You will get certified as a WMS Implementation Consultant.

About the Role:

  • Meet business and technical stakeholders to gather, analyze and define customer’s requirements about business processes
  • Document requirements and design the best solutions
  • Deliver software implementation with SQL/Oracle Databases
  • Provide feedback on developing new functionalities and improving the existing ones
  • Provide training to achieve user smooth introduction to the new functionalities and software environment
  • Work closely with project team to prioritize customers’ needs and proactively identify and resolve problems

Desired Skills & Experience:

  • BSc in Information Technology, Computer Science or any other related field
  • Additional studies in Supply Chain Management/Logistics will be a plus
  • Εxperience or knowledge of the business processes in one the following areas: WMS or Supply Chain Execution software or Business Consulting Sector (in SCM/Logistics Area) will be a plus
  • Hands on experience in Microsoft SQL or in Oracle server
  • Soft skills: communication, active listening, time management, problem solving and teamwork

What we offer:

For the right talent that want to be part of our innovation-driven environment and high-performance culture, our offering includes:

  • Competitive remuneration package
  • Private health insurance plan
  • Benefits such as gift cards, meal tickets, personal travelling expenses etc.
  • Get certified as Software Consultant
  • Continuous training opportunities and certifications
  • A positive and supportive working environment
  • Corporate laptop and equipment

How to apply:

If you are interested in this career opportunity, then we are eager to get to know you! All applicants will be treated in strict confidence.

To apply for this role please send your CV at jobs@entersoft.gr . All applicants will be treated in strict confidence.

Technical Project Manager Wedia

We are Wedia, an agency focusing on implementing complex, high-performing web applications, member of Entersoft Group of companies, a leading business software and services provider in South East Europe. Our team is growing and we are looking for a Technical Project Manager to undertake the management of complex web applications implementation.

About the Role

The Technical Project Manager role at Wedia is closer to the role of an Information Technology Project Manager (and not to a role of Account Manager as in Digital Agencies). The Project Manager is the first person to receive the contract for a new project and the one who will orchestrate and manage the team that will implement it. This team usually incorporates a Deliver Manager/Business Analyst, UX Designer, UI Designer, Front-End and Back-End Developers, Systems Engineer.

Responsibilities

  • Acting as the point of contact and communication with the respective Project Manager on the part of the client
  • Compiling and updating the Project Plan (Gantt Chart)
  • Organizing and participating in all internal and client meetings
  • Keeping in mind the scope, contract and budget of the project
  • Recording and documenting in detail all issues discussed in project meetings and calls
  • Archiving all project files in appropriate structures in the tools we use
  • Informing management in time about risks and/or issues that hinder the project’s smooth execution or may derail its budget
  • Orchestrating team members to handle issues according to their roles (Requirements, Design, Technology, Content)

Requirements

  • At least 2 years of proven experience as a Technical Project Manager in an IT Consultancy or Digital Agency
  • Experience in managing complex web projects incorporating integration with databases and external systems
  • Proficiency in the Greek and English language
  • Excellent time management and organizational skills
  • Excellent communication and presentation skills
  • Eager to learn and with an eye for detail

Benefits

  • Competitive remuneration package
  • Corporate laptop and equipment and mobile
  • Private health insurance plan
  • Benefits such as gift cards, meal tickets, personal travelling expenses etc.
  • Continuous training opportunities and certifications
  • A positive and supportive working environment

As one of the most dynamic, steadily growing Web Development Agencies with a 10-year-old presence in the Greek market, we believe that Wedia is a place where you can hone and develop your skills, as well as acquiring new ones. You will have the opportunity to participate in projects for major clients in various industries such as Retail, Manufacturing, Services, Finance (check out our website for more info) and your work will be used daily by a great number of people

How to apply

If you are interested in this career opportunity, then we are eager to get to know you!

To apply for this role please send your CV at jobs@entersoft.gr . All applicants will be treated in strict confidence.

Product Owner | Athens, Attica

About Entersoft

We are Entersoft a leading business software and services provider in South East Europe and the Middle East for ambitious enterprises of all sizes and verticals. We offer an integrated business software suite with ERP, CRM, Retail, WMS, Mobile, e-Commerce, HR360 and e-Invoicing as well as a range of software for Verticals such as Pharma Distribution and Pharmacies, Retail, Real Estate and others.

Our mission is to provide constantly innovative and effective full range integrated Enterprise Applications along with high quality services and support to help our customers realize their ambitions. With more than 20 years of experience, thousands of clients in almost all verticals, a competent and highly skilled Channel Partner network and more than 600 employees, we continuously invest in advanced technologies and professional development of our people to ensure maximum efficiency and long-term collaborations.

The Product Owner will be the driving force behind the product, with primary responsibilities the collaboration with internal and external stakeholders and the leading of development process of SaaS solutions for B2B and B2G services on the following directions:

  • e-Invoicing
  • B2G e-Invoicing
  • e-Archiving
  • Electronic data interchange – EDI
  • E-Distribution channel management

About the Role

  • Develop a fundamental understanding of myData related regulation and keep up to date with changes
  • Gather input from customers, market research and internal teams to understand and define the needs and expectations of the target audience
  • Inform and advice product development and consultant teams on latest updates and communicate the needs within them
  • Assess the timescales and resources needed, create functional specifications and design the processes for software’s solution deployment
  • Own the product roadmap; plan and prioritize product development and features’ backlog
  • Assign tasks effectively and set sprint goals
  • Follow progress of work and address production issues during sprints
  • Lead the product releases and upgrades plan
  • Develop user stories and define acceptance criteria
  • Leverage the strengths and skills of team members for better outcomes and people development
  • Represent the company in forums (IAPR – ΑΑΔΕ) and participate in seminars

Required Hard Skills & Experience

  • Plus 5 years’ experience in Accounting/Software Development/Product Owner roles
  • Bachelor or Master’s degree in Information Systems, Economics, Business Administration, or related fields
  • Experience with myData will be an asset

Desired Soft Skills

  • Detail-orientation and organizational skills
  • Strong project management skills
  • Multi-tasking mindset combined with ability to prioritize and provide results with efficiency
  • Excellent communication skills, both written and verbal in Greek and English
  • Ability to develop and manage interpersonal relationships at all levels
  • Analytical thinking, problem solving and decision-making skills
  • Team-oriented personality

What we offer

For the right talent that want to be part of our innovation-driven environment and high-performance culture, our offering includes:

  • Competitive remuneration package
  • Private health insurance plan
  • Benefits including meal & gift cards, personal travelling expenses etc.
  • Free use of company bus
  • Continuous training opportunities and certifications
  • A positive and supportive working environment

How to apply:

If you are interested in this career opportunity, then we are eager to get to know you!

To apply for this role please send your CV at jobs@entersoft.gr.

Accounting Consultant | Thessaloniki

We are Entersoft a leading business software and services provider in South East Europe and the Middle East for ambitious enterprises of all sizes and verticals. We offer an integrated business software suite with ERP, CRM, Retail, WMS, Mobile, e-Commerce and e-Invoicing as well as a range of software for Verticals such as Pharma Distribution and Pharmacies, Retail, Real Estate and others.

Our mission is to provide constantly innovative and effective full range integrated Enterprise Applications along with high quality services and support to help our customers realize their ambitions. With more than 20 years of experience, thousands of clients in almost all verticals, a competent and highly skilled Channel Partner network and more than 600 employees, we continuously invest in advanced technologies and professional development of our people to ensure maximum efficiency and long-term collaborations.

About the Role

Participate in many ERP projects throughout the implementation life cycle: design, mapping, testing and go-live support and specifically:

  • Meet business stakeholders (e.g. Accountants) to discover, analyze and define business requirements
  • Work closely with project team to design the processes for solution deployment
  • Participate in software implementation process according to requirements
  • Support customers and provide guidelines on the use of ERP
  • Proactively identify and resolve problem, achieving great customer service
  • Provide feedback on developing new functionalities and improving existing, according to customers’ needs

Desired Experience and Knowledge

  • Bachelor or Master’s degree in Accounting/Finance/Business Administration or in related fields
  • Proven experience as Accountant
  • Experience in myData projects will be an asset
  • Knowledge of general and tax accounting principles
  • Hands on experience with ERP systems will be an asset

Soft skills

  • Strong interpersonal skills in Greek & English
  • Active listening
  • Time management
  • Problem solving
  • Teamwork

What we offer

For the right talent that want to be part of our innovation-driven environment and high-performance culture, our offering includes:

  • Competitive remuneration package
  • Private health insurance plan
  • Benefits such as gift cards, meal tickets, personal travelling expenses etc.
  • Continuous training opportunities and certifications
  • A positive and supportive working environment
  • Corporate laptop and equipment

How to apply:

If you are interested in this career opportunity, then we are eager to get to know you!

To apply for this role please send your CV at jobs@entersoft.gr . All applicants will be treated in strict confidence.