Technical Support Specialist

Who We Are: a leading business software and services provider in South East Europe and the Middle East. We offer an integrated business software suite with ERP, CRM, Retail, WMS, Mobile, HCM, e-Commerce and e-Invoicing as well as a range of software for Verticals such as Pharma Distribution and Pharmacies, Retail, Real Estate and others. With more than 20 years of experience, thousands of clients, a highly skilled Channel Partner network and more than 600 employees, we continuously invest in advanced technologies and professional development of our people.

About the Role:

We are expanding our Technical Support team in Athens and Patra and we are seeking a motivated and skilled Technical Support Specialist to join our dynamic team with the following responsibilities:

  • Provide expert technical assistance and support to end-users
  • Diagnose and troubleshoot software issues, providing effective solutions to clients
  • Advice and train users on software use
  • Provide customer feedback to internal teams to drive product enhancements and improvements

Desired Skills & Experience:

  • Bachelor’s or Master’s degree in Computer Science, Information Technology, Economics or a related field
  • Knowledge of Databases (Microsoft SQL Server) will be considered as an asset
  • Familiarity with ERP, CRM or other software is a plus
  • Excellent verbal and written communication skills in English
  • Strong interpersonal skills
  • Excellent problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Customer-oriented mindset with a commitment to delivering high-quality service

What we offer:

For the right talent that want to be part of our innovation-driven environment and high-performance culture, our offering includes:

  • Competitive remuneration package
  • Private health insurance plan
  • Benefits such as gift cards, meal tickets, personal travelling expenses etc.
  • Continuous training opportunities and certifications
  • A positive and supportive working environment

How to apply:

If you are interested in this career opportunity, then we are eager to get to know you!

To apply for this role please send your CV at . All applicants will be treated in strict confidence.